Terms of service

Welcome to Lulu Velour. These Terms of Service govern your access to and use of our website and your purchases from Lulu Velour. By using our website or placing an order, you agree to these Terms, along with our applicable Shipping Policy and Return & Refund Policy.

Please review these terms carefully before making a purchase. For online shopping, New York’s Division of Consumer Protection also recommends that customers review product details and the terms of sale before completing a transaction.

1. Acceptance of Terms

By accessing or using the Lulu Velour website, you agree to comply with these Terms of Service.

You must be at least 18 years old, or use the website with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate and complete.

2. Website Use

You agree to use our website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the website’s operation or security.
  • Upload malicious software, viruses, or harmful code.
  • Copy, reproduce, or distribute website content without authorization.
  • Use our website or content for purposes that violate applicable laws.

We reserve the right to restrict or terminate access to the website if we believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, measurements, and other information are accurate.

However:

  • Colors may appear slightly different depending on your device or screen settings.
  • Measurements may vary slightly between products.
  • Product availability may change without notice.
  • We may update, modify, or discontinue products at any time.

Small differences in color, texture, or measurements do not necessarily indicate a product defect.

4. Pricing & Payment

All prices displayed on our website are shown in U.S. dollars (USD) unless otherwise stated.

We reserve the right to:

  • Correct pricing or listing errors.
  • Change product prices without prior notice.
  • Modify or end promotions.
  • Correct inaccurate product or promotional information.

Payment must be successfully authorized before an order can be processed.

If a pricing or system error affects an order, we may contact you regarding the issue and may cancel the affected order when appropriate. If payment has already been collected for a canceled order, the applicable amount will be refunded.

5. Order Acceptance

After placing an order, you may receive an order confirmation email. Receiving an order confirmation does not necessarily mean that the order has been finally accepted.

Lulu Velour reserves the right to refuse or cancel an order for reasons including:

  • Payment authorization failure
  • Product availability issues
  • Incorrect pricing or product information
  • Suspected fraudulent activity
  • Shipping restrictions
  • Website or system errors
  • Other circumstances that prevent us from properly fulfilling the order

If an order is canceled after payment has been processed, the applicable payment will be refunded.

6. Shipping

Orders are processed and shipped according to our Shipping Policy.

Shipping times may be affected by circumstances outside our control, including:

  • Severe weather
  • Carrier delays
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Incorrect or incomplete shipping information
  • Unexpected logistical issues

Please make sure your shipping information is accurate before completing your purchase.

For full shipping details, please refer to our Shipping Policy.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Eligible items may be returned within the applicable return period and must meet the stated condition requirements.

Some products may be excluded from returns for hygiene, customization, final-sale, or other product-specific reasons.

Please contact hello@luluvelour.com before sending any merchandise back. Unauthorized returns may not be accepted.

For complete details, please review our Return & Refund Policy.

8. Intellectual Property Rights

All content appearing on the Lulu Velour website, including but not limited to:

  • Brand name and logos
  • Product photography
  • Product images
  • Graphics
  • Website design and layout
  • Written content
  • Product descriptions
  • Marketing materials

is owned by Lulu Velour or its applicable licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.

9. Third-Party Services & Links

Our website may contain links to third-party websites, services, or payment providers.

These third-party services are not controlled by Lulu Velour. We are not responsible for the content, policies, availability, or practices of third-party websites.

Your use of third-party services may be subject to their own terms and policies.

10. Disclaimer

Our website and its content are provided on an “as is” and “as available” basis to the extent permitted by applicable law.

While we make reasonable efforts to maintain accurate and reliable website information, we do not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Lulu Velour will not be responsible for indirect, incidental, special, consequential, or similar damages arising from your use of our website or products.

To the extent permitted by law, our total liability relating to an order will not exceed the amount actually paid for the applicable order, except where a different limitation is required by applicable law.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or applicable requirements.

Updated terms will become effective when posted on our website unless otherwise stated.

Your continued use of the website after changes are posted indicates your acceptance of the updated Terms.

13. Governing Law

These Terms of Service are governed by the laws of the United States and the State of New York, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Nothing in these Terms is intended to limit any consumer rights that cannot legally be waived under applicable law.

14. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us:

Lulu Velour

✉️ hello@luluvelour.com

Business Address
3638 Marinor St
Seaford, NY 11783
United States

Business Correspondence Only – Not a Return Address

Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours

Thank you for choosing Lulu Velour. We value your trust and want every part of your experience with us to feel clear, comfortable, and thoughtfully cared for. ✨