Shipping policy
Welcome to Lulu Velour.
We want every order to arrive smoothly and safely. Below you’ll find the details about our processing times, shipping options, rates, and important shipping information.
Order Processing
Orders are typically processed within 1–3 business days, Monday through Friday, excluding weekends and public holidays.
Once your order has been processed and shipped, you’ll receive a shipping confirmation email with tracking information.
During holidays, promotional events, or periods of high order volume, processing may take a little longer. We appreciate your patience while our team carefully prepares your order.
Shipping Methods & Rates
We currently ship within the United States. Shipping rates are based on your order total and the shipping method selected at checkout. Shopify supports order-value-based shipping rates and free-shipping thresholds for stores.
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00–$59.99 | $9.00 |
| Free Shipping | $60.00+ | FREE |
| Expedited Shipping | $0.00–$99.99 | $18.00 |
| Free Expedited | $100.00+ | FREE |
Available shipping options are displayed at checkout based on your order and shipping address.
Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow approximately 24–48 business hours for tracking information to become active after the shipping notification is sent.
You can use the tracking number provided in your shipping confirmation email to follow your package’s progress.
Shipping Coverage
Lulu Velour currently ships to addresses within the United States.
We currently do not ship to APO, FPO, or DPO military addresses.
Please make sure your shipping address is complete and accurate before placing your order.
Shipping Delays
Although we work hard to keep orders moving, delivery may occasionally be affected by circumstances outside our control, including:
- Severe weather
- Carrier delays
- Public holidays
- High shipping volumes
- Transportation disruptions
- Incorrect or incomplete shipping information
- Unexpected logistical issues
If your package is delayed, please check the latest tracking information first. If you need additional assistance, our Customer Support Team will be happy to help.
Lost or Damaged Packages
If your package appears to be lost, arrives damaged, or there is an issue with the shipment, please contact us as soon as possible.
Please include your:
- Order number
- Full name
- Photos of the package, if applicable
- Photos of the damaged item, if applicable
- Shipping or tracking information
Our team will review the situation and work with you toward an appropriate solution.
Incorrect Shipping Information
Please carefully review your shipping information before completing your order.
If an incorrect or incomplete address is provided, we may be unable to make changes once the order has entered processing or been shipped. Additional shipping charges may apply if a package needs to be reshipped due to incorrect address information.
Business Address
Lulu Velour
3638 Marinor St
Seaford, NY 11783
United States
Business Correspondence Only – Not a Return Address
Please do not send returns to this address unless specifically instructed by our Customer Support Team. For return instructions, please refer to our Return & Refund Policy or contact us first.
Contact Us
If you have any questions about shipping, tracking, or your order, please reach out to us:
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
At Lulu Velour, we want every part of your shopping experience to feel simple and reassuring. If something comes up with your delivery, just reach out — we’ll be here to help make the next step easier. ✨
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