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We believe good customer service should feel personal, thoughtful, and easy. Whether you have a question about your order, need help with shipping or sizing, or simply want to share your experience, we’re always happy to hear from you.
Every message matters to us, and our goal is to make sure you feel heard, supported, and taken care of from the moment you reach out.
Need a little help? We’re here for you.
✉️ Email: hello@luluvelour.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
For order-related questions, please include your order number so our team can assist you more efficiently.
Our Customer Support Team can assist with:
If you’re unsure where to start, simply send us a message and tell us what you need. We’ll take it from there.
🏡 Lulu Velour
3638 Marinor St
Seaford, NY 11783
United States
Business Correspondence Only – Not a Return Address
Please contact our Customer Support Team before sending any merchandise to receive the appropriate return instructions.
Thank you for choosing Lulu Velour and for being part of our journey. We truly appreciate your trust and every opportunity to make your experience better.
Whenever you need us, just reach out. We’ll be here to listen, help, and make things feel a little easier. ✨
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