Refund policy

Welcome to Lulu Velour.

We want you to feel confident when shopping with us. If something about your order isn’t quite right, our team is here to help. Please review the policy below before requesting a return.

Return Eligibility

We accept eligible returns within 30 days from the date your order is delivered.

To qualify for a return, items must:

Be unworn, unused, and unwashed.
Be in their original condition.
Have all original tags attached.
Be free of stains, makeup, perfume, odors, pet hair, or other signs of wear.
Include the original packaging whenever possible.

Items that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

For hygiene and product-specific reasons, the following items are not eligible for return:

Final Sale items
Gift Cards
Bodysuits
Underwear & Lingerie
Swimwear with the hygiene liner removed
Earrings
Personalized or custom-made items
Beauty accessories
Items damaged due to misuse or improper care

How to Request a Return

Please contact us before sending any item back.

Email: hello@luluvelour.com

To help us process your request quickly, please include:

Order number
Full name
Email address
Item(s) you would like to return
Reason for the return
Photos if the item is damaged, defective, or incorrect

Once your request has been reviewed and approved, we will provide the appropriate return instructions and return address.

Please do not send merchandise back without receiving return authorization first.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

An incorrect item being sent
An item arriving damaged
A confirmed manufacturing defect

Original shipping charges are non-refundable.

We recommend using a shipping service with tracking and keeping your tracking information until your return has been completed.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please provide:

Your order number
Photos of the item
Photos of the packaging
Photos of the shipping label

Our team will review the details and work with you to find an appropriate solution.

Refund Processing

Once your return has been received and inspected, we will notify you by email regarding the status of your refund.

If your return is approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Order Cancellation

Orders may be canceled within 12 hours of being placed.

After an order has entered processing or has been shipped, we are unable to guarantee cancellation.

Additional Return Information

All returns require prior approval.
Unauthorized returns may not be accepted.
Items that have been worn, washed, altered, or damaged after delivery may not qualify for a refund.
Please package returned items securely to prevent damage during transit.
Lulu Velour reserves the right to refuse returns that do not meet the requirements of this policy.

New York requires retailers to make their return and refund policies clearly available to customers before purchase, and the refund method and any return-related fees should be disclosed in advance.

Return Address

The business address listed on our website is for business correspondence only and is not a return warehouse.

Please contact our Customer Support Team before sending any merchandise so we can provide the correct return instructions.

Lulu Velour
3638 Marinor St
Seaford, NY 11783
United States

Business Correspondence Only – Not a Return Address

Contact Us

Lulu Velour

✉️ hello@luluvelour.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours

If you have any questions about your return or refund, simply reach out to us. We’ll take the time to understand the situation and do our best to make the process clear, easy, and stress-free. ✨